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      <image:title>Featured Work - Org Strategy: Re-imagining Ambulatory Care Delivery</image:title>
      <image:caption>Ethnographic Research</image:caption>
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      <image:caption>HDR future clinic prototype</image:caption>
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      <image:caption>Public areas feature lounge-like seating and common tables, designed to foster interactions among patients.</image:caption>
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      <image:caption>New ambulatory care medical office building design</image:caption>
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      <image:caption>Previous KP CEO meeting genKP co-founders - the initial spark of interest in future generational insights</image:caption>
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      <image:caption>Three of six co-founders meeting with CEO to pitch department business case</image:caption>
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      <image:caption>Importance of future generational insights</image:caption>
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      <image:caption>Ongoing future generational research included various techniques</image:caption>
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      <image:caption>The official future gen department</image:caption>
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      <image:caption>The Future Workforce Conference</image:caption>
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      <image:caption>RealTime Community member</image:caption>
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      <image:caption>Stretch@KP Participants</image:caption>
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      <image:title>Featured Work - Business + Org Strategy: Employee Engagement</image:title>
      <image:caption>Experience Blueprint Workshop: Concept Ideation Phase</image:caption>
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      <image:title>Featured Work - Business + Org Strategy: Employee Engagement</image:title>
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      <image:caption>Employee participating in her Stretch Project</image:caption>
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      <image:caption>Participants can touch every part of the organization through the diversity of projects available to them</image:caption>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
      <image:caption>Design research participant</image:caption>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
      <image:caption>From research to concept ideation to building a concept prototype</image:caption>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
      <image:caption>Vetting concept ideas with research participants</image:caption>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
      <image:caption>Building concept idea</image:caption>
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      <image:title>Featured Work - Digital UX Product Design: Teens Mental Health App</image:title>
      <image:caption>Building concept idea</image:caption>
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    <lastmod>2025-06-27</lastmod>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Shadowing staff during research</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Understanding current "new patient room" process</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Full Team meeting on MedSurg floor</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Analogous research: restaurant table readiness process</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Exploring various efficiency dashboards across various industries</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Insight gathering from IT team - what are tools/processes they use to see patient throughput at a hospital system level?</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Prototypes: 1) visualizing stages of process, 2) a way to capture new patient info, 3) a way to document what is in vs missing from room, 4) pre-packaged hygiene kits</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Metrics showing impact post test of prototype/ideas</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Not only does a room need to be ready, but so does the nurse.</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Kaiser Permanente Pilot Review</image:caption>
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      <image:title>Featured Work - Org Strategy: Transitional Care Model Redesign</image:title>
      <image:caption>Inspired by this work, ReadList was created.</image:caption>
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