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Employee Engagement Strategy @ Kaiser Permanente Office of CEO
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Employee Engagement Strategy - Office of CEO Kaiser Permanente
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Design thinking training
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Interactive insights @ Kaiser Permanente
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Harvard Business Review Article
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Bilbao Spain Design Conference
Contact: I look forward to hearing from you and
exploring ideas and opportunities.
Key Skills
Agile Methodology (Software Development)
HCD Innovation Process (Design Thinking)
Digital Product Development (Research & Design)
People & Culture Development (Employee Experience)
Communication/Visual Design (Storytelling)
Behavior Design (Fogg Behavior Model)
Analytical & Conceptual Thinking
Experience
Skylight, BESPIN United States Air Force [ 2024 - Current ]
Digital UXR Product + Strategy Leader
Bayer Pharmaceuticals [ 2022 - 2024 ]
UX Digital Product Research + Strategy Director
Kaiser Permanente [ 2015-2021 ]
UXR and Design Manager, Co-Founder Employee Experience Dept, Office of the CEO
Design & Researcher Lead, Innovation Consultancy [ 2010-2014 ]
IDEO [ 2008-2010 ]
Design Research Lead
Professional Development
AI Application for UXR Certificate
Maven, April 2026
Technology for Public Good, Program Mentor
Spring 2026
Senior Leader Coaching Circles, Women in Product
June 2025 – Current
Design Leadership Certificate Program
DesignDept, 2024
BetterUp Leader Coaching Program
Nominated and Sponsored by Bayer, 2023
Certified Process Improvement Advisor
Sponsored by Kaiser Permanente, 2012
Education
Yale University – Executive Education: Business Certificate
Kaiser Permanente – Process Improvement Certificate
Art Center College of Design – MFA Media Design
Speaking Engagements & Publications
IA Conference – Selected to Present, 2026
“The Critical Role of IA in High-Risk Military Operations Environments”
DAFITC – Selected to Present, 2025
“How UX Design Training is a Spearheading Strategy for Cyber Warrior Retention”
Carnegie Mellon University 2024, 2025
Approach to UX Research
Langone Health, 2024
“Marriage between Innovation & Improvement”
EPIC Conference, 2023
"What Happens When You Find No One?” link
Youth Tech Health Conference, 2021
"Designing a Trusted Online Space for Teens" link
HxD Health Experience Design Conference, 2021
"Building Digital Health Products That People Trust - Heard: Designing a Trusted Online Space for Teens” link
The Permanente Journal, 2014
"Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals" – link
National Healthcare Innovation Summit, 2013 link
Harvard Business School, 2013
Organizational Factors that Contribute to Operational Failures in Hospitals – link
Bilbao's Design & Innovation in Healthcare Conference, 2012
Workshop Presenter – link
Academy of Management Meeting, 2012
Best Paper Proceedings: "Readiness through Interconnectedness:
A Qualitative Study of Hospitals' Internal Supply Chains"
EPIC Proceedings, 2012
“Interactive Insights & Artifacts” – link