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Employee Engagement Strategy @ Kaiser Permanente Office of CEO
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Employee Engagement Strategy - Office of CEO Kaiser Permanente
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Design thinking training
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Interactive insights @ Kaiser Permanente
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Harvard Business Review Article
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Bilbao Spain Design Conference
Contact: I look forward to hearing from you and
exploring ideas and opportunities.
Key Skills
Agile Methodology (Software Development)
HCD Innovation Process (Design Thinking)
Digital Product Development (Research & Design)
People & Culture Development (Employee Experience)
Communication/Visual Design (Storytelling)
Behavior Design (Fogg Behavior Model)
Analytical & Conceptual Thinking
Experience
Skylight, BESPIN United States Air Force / 2024 - Current
Digital UXR Product + Strategy Leader
Bayer Pharmaceuticals / 2022 - 2024
UXDigital Product Research + Strategy Director
Kaiser Permanente / 2015-2021
UXR and Design Manager, Co-Founder Employee Experience Dept, Office of the CEO
Design & Researcher Lead, Innovation Consultancy
IDEO / 2008-2010
Design Research Lead
Professional Development
AI Application for UXR, Certificate / 2026
Technology for Public Good, Program Mentor / 2026
Senior Leader Coaching Circles, Women in Product / 2025
Design Leadership Certificate Program / 2024
BetterUp Leader Coaching Program / 2023
Certified Process Improvement Advisor / 2012
Education
Yale University – Executive Education: Business Certificate
Art Center College of Design – MFA Media Design Honors
Pacific Northwest College of Design – BFA Design Honors
Speaking Engagements & Publications
IA Conference –“The Critical Role of IA in High-Risk Military Operations Environments”, 2026
DAFITC –“How UX Design Training is a Spearheading Strategy for Cyber Warrior Retention”, 2025
Carnegie Mellon University – Approach to UX Research, 2024, 2025
Langone Health – “Marriage between Innovation & Improvement”, 2024
EPIC Conference –"What Happens When You Find No One?” link, 2023
Youth Tech Health Conference – "Designing a Trusted Online Space for Teens" link, 2021
HxD Health Experience Design Conference –"Building Digital Health Products That People Trust - Heard: Designing a Trusted Online Space for Teens” link – 2021
The Permanente Journal – "Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals" – link, 2014
National Healthcare Innovation Summit – link, 2013
Harvard Business School – Organizational Factors that Contribute to Operational Failures in Hospitals – link, 2013
Bilbao's Design & Innovation in Healthcare – Workshop Presenter – link, 2012
Academy of Management Meeting – Best Paper Proceedings: "Readiness through Interconnectedness: A Qualitative Study of Hospitals' Internal Supply Chains" , 2012
EPIC Proceedings –“Interactive Insights & Artifacts” – link, 2012