-
![]()
Millennial Strategy Group @ Kaiser Permanente
-
![]()
Teaching design thinking to hospital staff
-
![]()
Strategy presentation - Office of CEO Kaiser Permanente
-
![]()
Leading synthesis with Kaiser Permanente Care Institute partners
-
![]()
KP’s Innovation Consultancy Team
-
![]()
Nurses diving into our interactive insights @ Kaiser Permanente
-
![]()
Nurses diving into our interactive insights @ Kaiser Permanente
-
![]()
Harvard Business Review Article
-
![]()
Designing with Nurses
-
![]()
Research on MedSurg unit
-
![]()
Presenters @ Design Conference in Bilbao Spain
-
![]()
Launching into research on ICU floor with Abbe Don @ IDEO
-
![]()
Leadership presentation @ IDEO
-
![]()
Patient + Doctor Role Playing - research @ IDEO
Contact: I look forward to hearing from you and exploring
ideas and opportunities.
Key Skills
Agile Methodology (Software Development)
HCD Innovation Process (Design Thinking)
Digital Product Development (Research & Design)
People & Culture Development (Employee Experience)
Communication/Visual Design (Storytelling)
Behavior Design (Fogg Behavior Model)
Analytical & Conceptual Thinking
Experience
Skylight, BESPIN United States Air Force [ 2024 - Current ]
Digital Product Research + Strategy Leader
Bayer Pharmaceuticals [ 2022 - 2024 ]
Digital Product Research + Strategy Director
Kaiser Permanente [ 2015-2021 ]
Co-Founder Employee Experience Dept, Office of the CEO
Kaiser Permanente [ 2010-2014 ]
Design & Researcher Lead, Innovation Consultancy
IDEO [ 2008-2010 ]
Design Research Lead
Professional Development
AI Application for Design Research Certificate
Mavin, April 2025
Design Leadership Certificate Program
DesignDept, 2024
BetterUp Leader Coaching Program
Nominated and Sponsored by Bayer, 2023
Certified Process Improvement Advisor
Sponsored by Kaiser Permanente, 2012
Education
Yale University – Executive Education: Business Certificate
Kaiser Permanente – Process Improvement Certificate
Art Center College of Design – MFA Media Design
Speaking Engagements
Carnegie Mellon University 2024, 2025
Approach to UX Research
Langone Health, 2024
“Marriage between Innovation & Improvement”
EPIC Conference, 2023
"What Happens When You Find No One?” link
Youth Tech Health Conference, 2021
"Designing a Trusted Online Space for Teens" link
HxD Health Experience Design Conference, 2021
"Building Digital Health Products That People Trust - Heard: Designing a Trusted Online Space for Teens” link
National Healthcare Innovation Summit, 2013 link
Bilbao's Design & Innovation in Healthcare Conference, 2012
Workshop Presenter – 2012 link
Publications
The Permanente Journal, 2014
"Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals"
Harvard Business School, 2013
Organizational Factors that Contribute to Operational Failures in Hospitals
Academy of Management Meeting, 2012
Best Paper Proceedings: "Readiness through Interconnectedness:
A Qualitative Study of Hospitals' Internal Supply Chains"
EPIC Proceedings, 2012
“Interactive Insights & Artifacts”